Refund Policy/FAQs


About CBD Oil

What is CBD?
Cannabidiol (CBD) is a naturally-occurring constituent of industrial hemp (cannabis sativa) plants. It is the most abundant non-psychoactive cannabinoid found in cannabis. Unlike THC, CBD (cannabidiol) is a non-psychoactive cannabinoid and does not cause a high. CBD has been known to reduce anxiety and stress, inflammation and pain; as well as topical ailments like psoriasis, acne and eczema. CBD oil is non-intoxicating and has almost no side effects.

What’s the difference between CBD from hemp and CBD from marijuana?
Both hemp and marijuana are from the same genus and species, but hemp has a low THC content. The CBD in hemp and marijuana is the exact same compound.

How do I consume CBD?
We suggest holding the dose under the tongue for 30-60 seconds for fastest absorption before swallowing.

Will CBD help my condition?
Due to federal laws, we cannot make claims about whether or not natural CBD hemp oil can help with specific ailments, however we suggest you research online about CBD hemp oil, its research and possible benefits.

Natural Pet Oil

How do you know how much CBD is in your products?
Our CBD oil is lab-tested as soon as it is extracted to ensure an accurate amount of CBD and post our results online. Click here to see our lab information.

Is your CBD a whole plant extract?
Yes, we use a whole plant extract that is rich in cannabinoids, terpenes, and other beneficial oils.

What other cannabinoids are in your CBD oil?
Our full-spectrum CBD oil contains high concentrations of CBD and also other beneficial cannabinoids such as CBC, CBG, CBDA, and CBDV. These beneficial cannabinoids are also not psychoactive

When does the product expire?
The product will last for 12 months when stored in a cool dry place. Refrigeration (optional) can extend the shelf life to 18 months.

Shipping and Product

How long does it take to receive my purchased item(s)?
You can expect a delivery time of 2-3 business days after purchase. Please note that processing your order may take up to 1 business day.

Does Natural Pet Oil ship to all 50 states?
Yes. We ship organic hemp oil extracts containing less than 0.3% THC to all 50 states.

I have questions about my order?
Please email us at and we will respond as soon as we can.

Do you offer refunds?
Natural Pet Oil will allow a request for refund of your purchase upon request made to the company in writing within thirty (30) days and items are returned with pre approval and in resalable condition to Natural Pet Oil. Qualified and eligible products shall receive a refund less a 20% restocking fee minus all shipping and handling charges associated with your order. Customers must obtain a written approval for return by contacting In the event of a damaged product or product in less than acceptable condition, customers must contact in writing or by phone within five (5) calendar days of delivery of products. After thirty 30 days of order date, products will no longer be acceptable for replacement.